The staff at LALA NAIL by TOKUYAMA SALON goes through every effort to ensure your experience with us is as enjoyable as possible. We value you and your time. Your appointments are very important to us, they are reserved specially for you, and we understand that sometimes schedule adjustments are necessary; therefore we have instituted the following policies to make your time with us a memorable and lasting one.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. As such, we kindly ask that any changes or cancellations are made within 24 hours of your scheduled appointment. Late cancellations are subject to a fee of $50. Cancellations will not be accepted nor considered via e-mail. Thank you for understanding.